Technology has become an essential element of all kinds of businesses today. Be it a multi-specialty hospital, manufacturing unit, or educational institution, technology has become the cornerstone of all commercial entities. This is precisely why at some point or other, most organizations need some kind of custom software made by skilled professionals according to the organization’s needs.

This is where the whole IT outsourcing infrastructure comes in handy. There are many reputed IT companies that offer web Software Development services to clients across different verticals. These companies offer end-to-end solutions when it comes to outsourced IT services and execute their job pretty well. However, at times there have also been epic fails and the clients as well as the developers have suffered huge losses too. Based on my observations of a few such cases, I have put together a few best-practices which every organization outsourcing a software development project must follow in order to avoid such failures.

Ensure clear and transparent communication with the partner:

While outsourcing a custom software development project, you must always ensure that there is proper exchange of information. Along with clearly communicating your expectations, you should also see to it that your outsourcing partner understands the technical requirements. You would know that there is proper understanding of the project on both sides only when you see that they are asking the right questions.

Engage a team of professionals having the right skill stack:

While outsourcing a software development project, it is important to see that the team taking up the project has the right skill stack. Many a times, companies simply outsource the project to a vendor based on the past projects they may have worked on and fail to evaluate the team’s competence for the project in hand. This often leads to the project’s failure. As such, before outsourcing the project, it is important to ensure that the professionals in the team have the right skill stack.

Insist on getting a clear design and process flow blueprint first:

Many a times when developers hurriedly jump into a project without having a proper plan to fall back on, they tend to make blunders at the execution level. You should as such try to ensure that either your team draws up a plan and shares the same with the vendor to follow to the T or the vendor draws up a plan and a proper roadmap and shares the same with you so that both parties remain on the same page. This little exercise immensely helps in addressing the gaps, thus ensuring successful completion of the project.

Have a discussion around the budget and the timeline:

Lack of timely execution as well as budget overshoots often lead to the failure of many software projects. It is as such extremely important to have a very clear understanding of the turnaround time for the project so the other aspects of the whole IT infrastructure can be seamlessly managed and integrated in a timely manner. Knowing the budget is also important so you are sure that you can fund the project right till the final execution phase.

Define the success metrics and KPIs:

The software development project should be broken down into several small deliverables which can be closely monitored and evaluated. The project manager on the vendor side should thus define the success metrics and KPIs and also ensure that the team diligently works on them. This will not only keep up the pace of development, will also ensure that every step leads towards the project’s success.

By going that little extra mile and being a tad more vigilant, companies outsourcing the projects as well as those taking up the outsourced work can easily avoid failure of any software project.


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